Delivery Information
Once you place your order, the wait can seem endless – we completely understand that. It’s why we work only with well-reputed and trusted courier service providers. This is our way of ensuring that our products not only reach you in the fastest possible time but also in perfect condition. Here are some relevant details that you need to know about our delivery policies:
– We offer free delivery only on a purchase of Rs 500 or above.
– Depending on the location, the products are likely to be delivered to you within 3-10 days of the order placement.
– Depending on the location, all personalized orders will be delivered within 5-10 days of the order placement.
– In case any unforeseen delay occurs, we will be sure to notify you as soon as possible.
– To avail of our COD Service, all the items in your cart should be applicable for COD – you will be notified of this on the Product Page.
– The pin-code provided for Cash on Delivery should be in the serviceable area. If not, an online payment has to be made.
– For Cash On Delivery, you cannot open the box without making the payment at the time of delivery. If the product is open, do not accept the order.
– Once a product is opened, it can be returned if completely unused – please refer to our return policy for more details about this.
– No credit/debit cards are accepted in Cash on Delivery.
– In case you have questions that haven’t been answered by us here, please feel free to send your queries to Rohineesharma@vebrok.com, and we’ll be happy to answer them.
Shipping & Handling
Once you place your order, there’s a lot that happens behind the scenes to make sure that your order reaches you quickly and exactly as you had hoped! We’re going to try and answer some of the questions most frequently asked to us about shipping and handling:
When will my order ship?
Orders are usually processed within 1-3 business days (i.e. Monday – Friday). Some orders, such as customized/personalized orders, or pre-ordered items, may take longer as they need to be specifically created before shipping. This is our standard shipping policy but in case any unforeseen circumstance occurs, we will be sure to notify you of the same.
In case you simply can’t wait to receive your product and need to know exactly when you will receive it, please email us at Rohineesharma@vebrok.com, and we’ll try and share this information with you.
Through what carrier do you ship?
We only work with well-reputed and trusted courier service providers. This is our way of ensuring that our products not only reach you in the fastest possible time but also in perfect condition. You will also be notified when your parcel is out for delivery in your local area. We also provide you with the option of tracking your delivery.
Will I be notified before delivering the shipment?
We will send you an e-mail and SMS when your parcel is out for delivery in your local area. We also have a team that is specifically committed to ensuring that your item is delivered to you at the earliest. On your behalf, we stay connected to the delivery company to ensure that the product/s reach you as promised.
We understand that issues with delivery can sometimes be unique and not addressed by standard shipping and handling policies. In case you are facing a unique situation that needs our help, please don’t hesitate to contact us, and we’ll do our best to help!
International Shipping
After receiving significant international demand for our products, we now offer International Shipping through our Courier partners Aramax & DHL to Select locations.
We charge a flat Shipping fee of â‚ą2000 on all International orders; this will be auto-applied at checkout.
Shipping time: For orders of non-personalized items, it should reach within 10-15 days. For orders containing personalized items, it would be approximately 15-21 days. *However, this can vary based on local customs and clearance.
If you face an issue placing an order, please reach out to us over WhatsApp message, and we will provide you with further details.
HAPPY SHOPPING!
